Contact Centre

Creating a successful business is all about connecting with your customers – and making that connection starts with the right people...

Working for you

The success of any contact centre relies strongly on the talented customer service professionals  attracted to the role’s unique combination of skills, ability and personality.Finding these people, and matching them with the right business is the focus of our specialist  Contact Centre Consultants – selected for their own proven experience in the customer service field.

Kelly – specialists in Contact Centre recruitment

The Right Connectionour comprehensive approach to recruitment ensures your business is well represented, with an innovative solution tailored to meet your company’s unique needs and environment.

We provide high-calibre qualified professionals across a range of industries, including:
• Banking
• Business services
• Essential services
• Government (local/central)
• Insurance
• Retail/Consumer suppliers
• Telecommunications

High quality, flexible services

Kelly can help your company meet its business objectives by providing motivated contact centre professionals available for temporary, temporary to  hire, and direct placement in virtually any related contact centre discipline.

Through best-in-class practices used to recruit, assess, train and retain our contact centre workforce, we can provide your business with high quality, flexible services – from staffing to a complete outsourced solution customised for your contact centre environment.

Our sophisticated training system uses real-life simulations, including virtual customers, to thoroughly prepare employees for your requirements.

This approach enables Kelly Consultants to provide  the best employees possible to ensure a consistently positive customer service experience.